Due to a brand new type of malicious attack on our servers (called Ako), our apps were down on Sunday, January 12th, 2020 while we mitigated the issue. No personal information such as usernames or passwords were compromised.
All of our systems and apps are back online, but any collection data created or modified from November 12th, 2019 until yesterday is still being restored and may take a while to appear. This includes user accounts, so logins created during that time period will not work. We do not have a timeframe on when this restore will be completed, as there is a separate backup that will need to be merged and is a very manual process.
If you don’t wish to wait for the restore (which again, we have no timeline on), you are welcome to recreate your account and data as needed, as that may be the fastest way for you to get your collection up and running again. New recreated accounts will NOT need to pay again if you’ve already made a payment to unlock adding additional items.
** SPECIAL NOTE: ** If you created your account AFTER November 12th, 2019, please delete the app, reinstall it, and enable Cloud Sync in the upper left menu before you try to add any items.
At this time, due to the amount of customers affected, we will not be able to reply to each individual e-mail about this issue.
Thank you for your patience.